At jemajo, we strive to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping process:
Domestic Shipping
- Processing Time: Orders are processed within 3 business days.
- Standard Shipping: Typically takes 3-7 business days for delivery.
- Expedited Shipping: Available at an additional cost, with delivery typically within 2-3 business days.
- Free Shipping: Enjoy free standard shipping on orders over $75.
Shipping Carriers
We partner with reliable shipping carriers to ensure your orders arrive safely. Carriers may include USPS, UPS, FedEx, and DHL, depending on your location and selected shipping method.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. Use this to monitor your shipment and stay updated on its delivery status.
Shipping Insurance
We offer optional shipping insurance to protect your purchase against loss or damage during transit. This can be selected at checkout for a small additional fee.
Address Changes
Please ensure your shipping address is correct at checkout. We cannot change the delivery address once the order has been processed. If you notice an error, contact us immediately at hello@myjemajo.com.
Lost or Damaged Items
In the unlikely event that your order is lost or arrives damaged, please contact us within 72 hours of delivery at hello@myjemajo.com.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
Thank you for choosing jemajo! If you have any questions or need further assistance, please contact our customer service team at hello@myjemajo.com.